Privacy policy
This is a translation for convenience. The German version is legally binding.
1. Controller
Rein Reifen GmbH
Friedensstraße 147
41238 Mönchengladbach
Germany
Phone: 02166 99730 99
Email: info@reinreifen.com
Responsible within the meaning of data protection law, in particular the EU General Data Protection Regulation (GDPR), is:
Ali Yalin
2. General information collected when you visit our website
When you access our website, information of a general nature is collected automatically.
This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider and similar.
This information is technically necessary to deliver the content you request correctly and is mandatory when using the internet.
3. Contact form
If you send us enquiries via the contact form, your details from the form, including the contact details you provide there, are stored by us for the purpose of processing the enquiry and in case of follow-up questions.
We do not pass on this data without your consent.
Legal basis: Art. 6(1)(b) GDPR
4. Use of Google Maps
This website uses Google Maps to display map information. The map is only loaded after you actively confirm this on the page.
The operator is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
When you use Google Maps, information about your use of this website is transmitted to Google.
Further information can be found in Google's privacy policy: policies.google.com/privacy
5. Use of cookies
Our website uses cookies.
Cookies are small text files that are stored on your device. They do not cause any damage.
Cookies help us make our offer more user-friendly, effective and secure.
You can deactivate the use of cookies in your browser at any time.
We only set technically necessary cookies for signing in to the internal management area (reinreifen.com/management) and the dealer portal (b2b.reinreifen.com). They serve solely to keep the session secure, contain no advertising or tracking function and become invalid when you sign out or the session ends (§ 25(2) no. 2 TDDDG, Art. 6(1)(b) and (f) GDPR).
6. Online booking
When you book an appointment online, we process the details from the form: selected service and time, vehicle details (e.g. vehicle type, rim size, licence plate, tyre size), name, phone number, email address and your notes. We use them to plan the appointment, to send you a confirmation and a reminder by email and to contact you if we have questions.
You can view, reschedule or cancel your appointment via a personal link in the confirmation email. We store appointment data for 24 months after the appointment and then delete or anonymise it, unless statutory retention obligations apply.
Legal basis: Art. 6(1)(b) GDPR
Tyre storage and customer record
When we store your tyres (tyre hotel), we keep your contact details, your vehicle (licence plate, make, model) and the data of the stored set: brand, size, DOT (week and year of manufacture), measured tread depth and condition of each tyre, and the storage location. We use these details to perform the storage contract, to issue your storage receipt and to have your set ready for the changeover appointment. So that we recognise you at a later appointment, we keep a customer record for appointments and stored sets.
As long as tyres are stored with us, the customer record is kept. At the latest 24 months after the last contact (last appointment or collection of the tyres), we anonymise the customer record and the licence plate. Invoices are kept in our accounting for the statutory periods (Sec. 147 AO, Sec. 257 HGB).
Legal basis: Art. 6(1)(b) GDPR (contract); for invoices Art. 6(1)(c) GDPR (statutory retention obligation)
E-mail reminders and review requests (only with your consent)
If you tick the voluntary box when booking and confirm your e-mail address via the link in our confirmation e-mail (double opt-in), we send you reminders about the seasonal tyre change and tyres stored with us, and after an appointment a request for a Google review. The legal basis is your consent (Art. 6(1)(a) GDPR).
As proof we store the wording of the consent, the time of sign-up and confirmation, and the IP address used. You can withdraw your consent at any time with effect for the future – via the unsubscribe link in every e-mail or with an informal message to us. After withdrawal we keep your e-mail address only to be able to prove that you no longer wish to receive such e-mails.
7. Fleet and dealer enquiries
We process enquiries sent via the fleet or dealer form in order to handle your enquiry. For dealer registrations this includes company details such as address and VAT ID. We store enquiries for 24 months unless a business relationship results from them.
Legal basis: Art. 6(1)(b) GDPR
8. Dealer portal (B2B)
For business customers we operate a dealer portal at b2b.reinreifen.com. There we process the access data of approved users (name, user name, email address; the password only as an irreversible hash), the customer number from our merchandise management system as well as carts and orders in order to accept and process orders.
Legal basis: Art. 6(1)(b) GDPR
9. Sending emails
We send confirmations, reminders and replies via our company's email service. The emails contain the information required for the respective purpose.
10. Cloudflare
For secure and fast delivery we use services of Cloudflare, Inc. (101 Townsend St., San Francisco, CA 94107, USA). Cloudflare forwards requests to our website, protects it against attacks and may process technical data such as your IP address. We protect our forms against automated access with Cloudflare Turnstile; technical characteristics of your browser are evaluated, without advertising or tracking cookies.
The legal basis is Art. 6(1)(f) GDPR (security and abuse prevention). A transfer to the USA is possible; Cloudflare is certified under the EU-US Data Privacy Framework.
11. Hosting outside the European Union
This website, the dealer portal and their database are operated on servers in Turkey, i.e. outside the European Union (third country within the meaning of Art. 44 et seq. GDPR). There is no adequacy decision of the European Commission for Turkey. The data mentioned in this policy, in particular bookings and enquiries, is stored there. The transfer is based on the European Commission's standard contractual clauses (Art. 46(2)(c) GDPR). You can request a copy at info@reinreifen.com.
12. Your rights to information, rectification, erasure and objection
You have the right to obtain information about the personal data we store about you at any time.
You also have the right to rectification, restriction or erasure of your personal data, unless a statutory retention obligation applies.
Please contact:
📧 info@reinreifen.com
13. Right to lodge a complaint
You have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is the Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestraße 2–4, 40213 Düsseldorf.
14. Changes to our privacy policy
We reserve the right to amend this privacy policy from time to time so that it always meets current legal requirements or to reflect changes to our services.
You can always find the current version on our website at:
reinreifen.com/en/privacy